Everything you need to communicate better
Guides, case studies, expert articles, and how-to videos — all in one place to help your team get more from Fonex.
5 Reasons Your Remote Team Needs a Unified Business Number in 2025
One number across every device isn’t just convenient – it’s the backbone of a professional remote-first culture. Here’s why leading companies are switching.
Jul 3, 2025 6 min need
How End-to-End Encryption Works in Modern Business VoIP
We break down SRTP, ZRTP, and TLS so you understand exactly how your calls stay private – without the jargon. A practical guide for IT managers.
Jun 28, 2025 8 min need
VoIPvs Traditional Phone Systems: The 2025 Cost Comparison
We analyzed 300 businesses that switched from legacy PBX to cloud VoIP. The average savings: $1,240 per user per year. Here’s the full breakdown.
Jun 28, 2025 8 min need
AI-Powered IVR: How Smart Routing is Transforming Customer Service
Auto-attendants have evolved. Fonex’s AI call routing reduces wait times by up to 62% by understanding caller intent – not just button presses.
Jun 10, 2025 7 min need
Scalling Communication Across Southeast Asia: What Enterprises Need to Know
Network coverage, regulatory compliance, and latency across PH, ID, SG, TH, and VN – a field guide fpr IT leaders expanding into the region.
May 31, 2025 9 min need
10 Fonex Features Your team is Probably Not Using (But Should Be)
Voicemail transcription, call whisper, shared call inboxes – power user tips from our onboarding team to help you get more from your plan.
May 22, 2025 5 min need
PLATFORM UPDATES
What's new in Fonex
Jul 8, 2025
AI Voicemail Transcription - now available on all plans
Voicemails are now automatically transcribed using our in-house speech model. with 94% accuracy across English, Filipino, and Bahasa. Transcripts appear in the app. email, and CRM integrations.
Jun 24, 2025
Call Analytics Dashboard - redesigned with real-time filters
The analytics panel now includes a live call volume heatmap, per-agent breakdown, and date range comparison. Expert to CSV or push directy to Tableau and Power BI.
Jun 10, 2025
Fonex for Microsoft Teams - native integration launched
Make and receive Fonex calls directly inside Microsoft Team without leaving the app. Requires Fonex Pro or Elite plan and Teams admin approval.
Apr 30, 2025
Number porting - average time reduced from 7 days to 48 hours
We’ve streamlined our carrier coordination process. Most Philippines number ports now complete within 48 business hours. International porting times vary by country.
May 15, 2025
Push-to-Talk Groups - now supports up to 500 participants
PIT broadcast channel can now include up to 500 members simultaneously – ideal for large logistics fleets, warehouse opeations, and event management teams.