How to set up your auto-attendant (IVR) in Fonex — step-by-step guide
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400+ articles written by Fonex engineers and support specialists — updated weekly.
Getting Started
24 articles
- How to set up your Fonex account in 5 minutes
- Porting your existing number to Fonex
- Inviting your team and setting roles
- Installing the Fonex mobile and desktop apps
Call Management
41 articles
- Setting up an auto-attendant (IVR)
- Configuring ring groups and call queues
- Call forwarding rules and schedules
- Recording calls and accessing recordings
Team & Users
18 articles
- Adding and removing users from your account
- Setting user permissions and admin roles
- Presence status and availability settings
- Shared call inboxes and team voicemail
Integrations
33 articles
- Connecting Fonex to Salesforce CRM
- HubSpot integration — setup and sync guide
- Microsoft Teams native calling setup
- Zapier automation workflows
Mobile & Desktop Apps
29 articles
- Fonex iOS app — setup and features guide
- Android app — push notifications not working
- Desktop app — Windows installation guide
- macOS app — microphone permission fix
Billing & Plans
15 articles
- How to upgrade or downgrade your plan
- Understanding your Fonex invoice
- Adding international calling credits
- Updating payment method and billing info
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FAQ
Frequently asked questions
Quick answers to the questions our support team hears most often.
How long does number porting take?
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For Philippine numbers (Globe, Smart, PLDT, etc.), number porting typically completes within 48 business hours. International number porting varies by country — usually 5–10 business days. You'll receive SMS and email updates at every stage.
Can I keep my existing phone number?
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Yes! Fonex supports number porting from all major Philippine carriers and most international carriers. Simply submit a porting request in your Fonex admin portal with your current carrier's account details.
What happens if I have a call quality issue?
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Call quality issues are almost always related to internet connection, firewall settings, or codec mismatches. Start with our call quality troubleshooting guide in the help center. If the issue persists, our support team can run a live network diagnostic on your account.
Does Fonex work without an internet connection?
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Fonex is a cloud-based VoIP platform that requires an internet connection. However, you can configure Fonex to forward calls to any mobile number as a failover — so if your internet goes down, incoming calls automatically redirect to your staff's personal mobiles.
How many users can I have on one Fonex account?
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Starter plans support up to 25 users. Pro plans support up to 250 users. Elite and Enterprise plans have no user limit — we've deployed Fonex for organisations with 5,000+ users across multiple countries on a single account.
Is Fonex HIPAA compliant?
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Yes. Fonex is fully HIPAA certified. All voice calls, SMS, voicemails, and recordings are encrypted end-to-end with AES-256. We provide a signed Business Associate Agreement (BAA) on all plans.
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